1. What information we collect
Name, email, phone number (from contact forms and quote requests), website usage data via cookies and analytics (Google Analytics 4), payment information (processed via Stripe — not stored on our servers), and communication history.
2. How we use your information
- To respond to project inquiries
- To deliver the services you’ve engaged us for
- To send project updates by email
- To send marketing emails — only with your explicit consent, with one-click unsubscribe in every message
- To improve website performance
3. Do we sell your data?
No. Penscribe Publishing does not sell, rent, or trade personal data to third parties. Period.
4. Third-party tools we use
We rely on the following services to operate. Each has its own privacy policy:
- Google Analytics — website usage
- Tidio or Crisp — live chat
- Stripe — payment processing
- Calendly — scheduling
- Mailchimp or ConvertKit — email
- Google Workspace — internal email
5. Your rights (GDPR & CCPA)
You have the right to access your data, the right to request deletion of your data, and the right to opt out of marketing communications. To exercise any of these rights, email privacy@penscribepublishing.com.
6. Cookies
We use essential cookies for session management and analytics cookies via Google Analytics. A cookie consent banner is displayed to EU visitors before any analytics cookies load.
7. Contact
Penscribe Publishing
Sheridan, Wyoming, USA
contact@penscribepublishing.com